KFC and the Supply Chain Fail

Gerry was interviewed by the Foodservice Consultants Society International (FCSI) about the recent logistics disaster which hit the headlines in February 2018. Kentucky Fried Chicken (KFC) had changed to DHL as their new food service supplier, however they found themselves with an epic fail when the majority of branches of the UK's fast food favourites couldn't open as they'd run out of chicken. ​ In this article Gerry identifies the mistakes and the lessons learned from this experience, concluding with a summary of the fallout and the reaction from the media.